Station Manager - Show Low Regional Airport

Station Manager
- Show Low Regional Airport

Contour SOW
- Show Low, AZ 85901

Salary Range $43,888.00 - $55,000.00 Salary Position Type Full Time Education Level High School Travel Percentage Negligible Category Transportation

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan
• Paid Sick Leave
• Vested Vacation Hours
• Non-Revenue/Space Available (NRSA) Travel Privileges
• Leaves of Absence
• Compensation Details
• Equal Employment Opportunity
• Accommodations
• Join Our Growing Team

The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service.

The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements.

This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines' commitment to safety, professionalism, and exceptional customer service.

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
• Interact directly with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding/deplaning, baggage handling, and special service requests.
• Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity.
• Conduct investigations of operational incidents (e.g., GSE or aircraft damage, LOIs), prepare reports, and implement corrective actions.
• Respond to irregular operations (IROPs), taking proactive measures to minimize customer disruption.
• Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards.
• Maintain strong communication with Inflight Services, System Operations Control Center (SOCC), and Company leadership.
• Other duties as assigned by management.

• Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
• Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
• Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
• Must be able to ascend/descend stairs frequently.

• Be at least 23 years of age.
• High school diploma or GED equivalent preferred
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver's license and good driving record.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a…