Client Success Associate

This is an office-based role in Shreveport, LA.

The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values:
Ethics, Engagement, and Excellence.

• Respond to client inquiries about quality and timely updates, providing excellent customer service.
• Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions.
• Engage with clients via phone and email to offer valuable industry updates and news.
• Troubleshoot technical issues on behalf of clients and work with IT to provide resolution.
• Assist with client reporting needs and provide additional data as requested by internal teammates.
• Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points.
• Prioritize daily workload and multi‑task with a sense of urgency and adaptability.
• Work with FAP and carriers for client invoicing and payment resolution.
• Document client communication and interactions via Salesforce.

• Strong communication skills, both verbally and written.
• Empathy and passion regarding customer service.
• Detail-oriented, with the ability to gather and organize data.
• Enthusiastic and self-motivated to go the extra mile.
• Ability to work in a team environment that requires flexibility.
• Confident, persistent and results-oriented.
• Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel.

• High school diploma or GED, required.
• Knowledge of customer service, sales, marketing, business, or related field.
• Preference given to those with experience or studies in transportation/logistics.

This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity.

8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.