Teller, Customer Service​/HelpDesk

Summary

Provides service to bank customers by conducting appropriate transactions and meeting the needs of customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform paying and receiving transactions satisfactorily and efficiently.
• Meet teller balancing standards monthly as stated in the Teller Over & Short Policy.
• Deliver excellent service to all customers.
• Perform additional duties within the banking center as needed to help fellow co‑workers.
• Receive checks and cash for deposit, verify amount, and examine checks for endorsements.
• Cash checks and pay out money after verification of signatures and customer balances.
• Enter customers’ transactions into computer to record transactions, and issue computer‑generated receipts.
• Place holds on accounts for uncollected funds.
• Explain, promote, or sell products or services such as travelers checks, money orders, and cashier’s checks.
• Remove deposits from, and count and balance cash in, automated teller machines and night depository.
• Comply with all applicable banking regulations, including Bank Secrecy Act. Follow Red River Bank policies and procedures. Attend or complete all required training.

• Demonstrates attention to detail.
• Deliver excellent customer service.
• Respond promptly to customer needs.
• Maintain confidentiality.
• Write clearly and informatively.
• Use time efficiently.
• Demonstrate accuracy and thoroughness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual should have knowledge of basic computer skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift up or move up to 50 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.