Field Service Engineer

Description

The Field Service Engineer provides technical service and support for the installation, inspection, repair, and preventive maintenance of patient monitoring and anesthesia equipment. This role serves as a key customer-facing technical resource, supporting onsite service needs, product upgrades, and detailed documentation while building strong customer relationships. The position also supports sales and education teams and ensures proper maintenance of tools, inventory, and company-provided assets.

Must-Have Skills, Experience, and Education

• 2+ years of experience performing technical service, maintenance, or repair of medical device equipment
• Ability to perform installations, inspections, repairs, and preventive maintenance independently
• Strong customer service and professional communication skills
• Ability to accurately document service activities in compliance with quality and administrative requirements
• Willingness and ability to travel overnight up to 50% of the time
• Ability to manage company vehicle, tools, test equipment, and inventory responsibly
• Ability to work collaboratively with sales, education, and technical support teams

Nice-to-Have Skills, Experience, and Education

• Experience servicing patient monitoring, anesthesia, or other clinical/medical devices
• Prior field service experience in a healthcare environment
• Experience supporting service contract renewals or identifying new service opportunities
• Military technical background (electronics, biomedical, or electro-mechanical)

Medical and dental insurance; paid time off (vacation, holidays, personal, and sick time); FSA/HSA; 401(k) with employer contribution; life and AD&D insurance; short- and long-term disability; mental health assistance; tuition reimbursement; in-house training and development; employee referral award program; matching gift program; wellness benefits