Mortgage Loan Department Manager

• Schedule:
  
  8 hour shift (Monday to Friday)
• Physical Settings:
  Office in Shreveport, LA

The Mortgage Loan Department Manager is responsible for leading, developing, and overseeing all aspects of the mortgage lending function
-including origination, processing, underwriting, closing, and secondary market operations. This position ensures that the mortgage department operates efficiently, compliantly, and profitably while providing exceptional member service. The manager is accountable for strategic growth, operational excellence, and regulatory compliance, aligning mortgage activities with the institution's overall mission, risk tolerance, and financial goals.

• Direct, coach, and mentor the mortgage lending team, including loan originators, processors, underwriters, closers, and support staff.
• Establish clear performance expectations, monitor results, and provide ongoing feedback, training, and professional development.
• Promote a culture of collaboration, accountability, and member-focused service within the department.
• Ensure adequate staffing, workload balance, and resource allocation across all functional areas.
• Lead regular departmental meetings to communicate updates, review performance metrics, and reinforce strategic priorities.

• Develop and implement strategic goals for the mortgage department in alignment with organizational objectives.
• Identify opportunities to grow the mortgage portfolio through new products, partnerships, and member outreach initiatives.
• Monitor market trends, competitive products, and interest rate environments to maintain competitive pricing and product offerings.
• Collaborate with marketing and business development teams to design campaigns that promote mortgage products and increase member engagement.
• Establish and maintain strong relationships with real estate professionals, builders, and community partners to generate new business.

• Oversee the entire mortgage loan process from application through post-closing to ensure efficiency, accuracy, and superior member service.
• Review and optimize workflows, technology platforms, and procedures to improve turnaround times and reduce friction.
• Monitor department pipeline reports, production volume, and service-level metrics to ensure timely loan closings and member satisfaction.
• Implement process improvements and automation opportunities to enhance productivity and scalability.
• Ensure effective coordination between originations, processing, underwriting, and closing teams.

• Ensure the mortgage department adheres to all applicable federal and state regulations, including TILA, RESPA, ECOA, HMDA, QM/ATR, Fair Lending, and SAFE Act.
• Maintain thorough knowledge of agency and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA).
• Oversee quality control and audit processes to ensure file accuracy, compliance, and risk mitigation.
• Develop and enforce policies, procedures, and internal controls to minimize risk and maintain regulatory compliance.
• Work closely with compliance and internal audit teams to address findings and implement corrective actions.
• Ensure all mortgage staff maintain proper NMLS registration and training certifications.
• Monitor and manage the financial performance of the mortgage department, including loan production, fee income, expenses, and profitability.
• Develop and manage the annual mortgage department budget and forecast.
• Oversee secondary market activities, including rate lock management, pricing, loan sales, and investor relationships.
• Monitor the credit quality of the mortgage portfolio, ensuring alignment with lending policy and credit risk standards.
• Prepare and present regular performance and pipeline reports to senior leadership.

• Ensure consistent, high-quality member experience throughout the mortgage process.
• Establish service-level standards and monitor adherence to member communication and responsiveness goals.
• Resolve complex member escalations or exceptions with professionalism and empathy.
• Promote…