Financial Aid Counselor

Louisiana State University Shreveport seeks an enthusiastic, student-centered, and detail-oriented professional to serve as Financial Aid Counselor. This position plays a critical role in supporting the student experience by providing high-quality customer service and accurate guidance related to federal, state, and institutional financial aid programs. The Financial Aid Counselor works in a fast-paced, high-volume environment serving a diverse population of online and on-campus students.

The ideal candidate will be committed to student success, demonstrate strong communication and organizational skills, and thrive in a collaborative team setting. This is a full-time, unclassified, administrative position reporting to the Associate Director of Financial Aid. This summary is not intended to be a comprehensive or all-inclusive description of duties and responsibilities.

Required Qualifications:

• Bachelor's degree

• Strong written and verbal communication skills

• Proficiency with Microsoft Office Suite

• Acute attention to detail and strong organizational skills

• Commitment to providing excellent customer service

• Ability to work independently and collaboratively in a team environment

Preferred Qualifications:

• Previous experience working in a Financial Aid Office or higher education setting

Core Competencies:

• Communication:
Ability to clearly explain complex financial aid information to diverse audiences.

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Collaboration:

Ability to work effectively as part of a team in a fast-paced environment.

• Service to Customer:
Commitment to providing positive, supportive experiences for students and families.

• Attention to Detail:
Ability to ensure accuracy and compliance with financial aid regulations.

• Problem-Solving:
Ability to identify issues and contribute to effective solutions.

Position Duties:

• Provide quality customer service to prospective, current, and former students, as well as parents, through in-person, phone, and electronic communication.

• Counsel students and parents regarding federal financial aid eligibility and assist with the completion of financial aid applications.

• Request, review, and collect documentation required to complete federal financial aid files.

• Conduct verification of federal financial aid applications using tax returns and supporting documentation.

• Award and process federal, state, and institutional aid, including Pell Grants, Direct Loans, scholarships, and other funding sources as assigned.

• Perform Return to Title IV (R2T4) calculations for students who withdraw.

• Maintain current knowledge of all federal, state, and institutional financial aid programs and regulations.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
* For additional information concerning this job posting contact:

Jennifer Isaac

LSUS Department of Human Resource Management

Room 108 Administration Building, LSUS

LSUS is an equal opportunity/affirmative action employer and encourages applications from women and minorities. For more information about LSU Shreveport go to (Use the "Apply for this Job" box below)..edu

LSUS is a State As a Model (SAME) employer that promotes affirmative strategies and goals for employment of individuals with disabilities.