Patient Services Lead

• Position: PATIENT SERVICES LEAD (full time)
• Location:
  
  Ochsner LSU Health - 1541 Kings Highway, Shreveport, LA 71103. Online applications accepted only.
• Schedule:
  
  Full time, 7:00 am to 8:00 pm, rotating weekends. Days may vary. Further details upon interview.
• Requirement:
  Prior customer service experience required.
• Fixed Pay Rate: $15.00 per hour.

Patient Services Leads coordinate patient meal service and special requests and needs for the Patient Dining Program. They ensure Patient Dining Associates are trained and units are properly staffed to provide service. They play a huge part in creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

• Oversee systems and processes to ensure strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates daily patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients’ needs at all times. Communicates problems or concerns with patients to appropriate personnel in a timely manner following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state, local health and sanitation regulations and department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the policies and procedures.
• Conduct daily associate team meetings following branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems that manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

• Full‑time and part‑time positions are offered the following benefits:
  Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer the following benefits:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender…