IT Manager

Overview

PRIMARY PURPOSE OF

THE ROLE:

To manage day-to-day activities and project activities of software developers, systems analysts, or support teams; to oversee quality assurance reviews; to ensure project completion and user satisfaction; to provide guidance and training to assigned team; to develop and implement standards and relevant processes; to provide administrative guidance and controls ensuring quality, thorough analysis, timely delivery and productivity; and to assist with strategic planning.

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

• Oversees support of applications through interaction with business users, stakeholders, IT project managers, IT analysts, and IT development staff.

• Provides leadership, direction to IT teams.

• Ensures support processes and procedures are adhered to.

• Ensures department objectives are met.

• Works with stakeholders to manage project priority and planning.

• Actively engages stakeholders and other organizational leaders to ensure satisfaction with service delivery.

• Oversees department projects ensuring on-time and on-budget delivery.

• Performs other duties as assigned.

• Supports the organization’s quality program(s).

• Travels as required.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

• Provides support, guidance, leadership and motivation to promote maximum performance.

Bachelor’s degree from an accredited college or university preferred. Information Systems or Computer Science major preferred. Project Management (PMP) designation preferred.

Ten (10) years of related experience or equivalent combination of education and experience required to include five (5) years of software development, systems analysis, quality assurance, project management, or technical support experience and three (3) years of supervisory experience.

Knowledge of Financial functions preferred. Knowledge of SAP Financial systems preferred.

Skills & Knowledge

• Knowledge of software development lifecycle

• Specific knowledge for IT project management

• Ability to assess and estimate costs associated with software and hardware expenses related to software development or application implementation

• High level of self-motivation

• Oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Ability to work in a team environment and independently

• Ability to meet or exceed Performance Competencies

• Career development and promotional growth opportunities.

• A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.

IT information technology:
Work environment requirements for entry-level opportunities include —

Physical:
Computer keyboarding

Auditory/visual:
Hearing, vision and talking

Mental:
Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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