IT Technology Support Specialist

Benefits:

• 403(b)
• Paid Holidays on hire
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

Full-Time (Primarily Monday–Friday, 8:00 a.m. – 4:30 p.m.; weekend and after-hours work may be required based on operational needs)

Join Our Team at The Glen The Glen is seeking a skilled and customer‑focused IT Technology Support Specialist to provide hands‑on technical support across our organization. This role plays a critical part in ensuring our systems, devices, and technologies operate efficiently so our teams can focus on delivering exceptional service and care.

If you enjoy problem‑solving, supporting others, and working in a dynamic environment where no two days are the same, this may be the opportunity for you.

Under the direction of the Corporate Director of Information Technology, the IT Technology Support Specialist provides technical support for office systems, staff, residents, and all IT‑related devices across the organization. This includes Microsoft Office 365 administration, user account management, device deployment, system updates, and support of communication and audio/video technologies.

• Provide day‑to‑day technical support for desktops, laptops, mobile devices, printers, and peripherals
• Administer Microsoft Office 365 (user setup, access management, troubleshooting)
• Create, modify, and deactivate user accounts in accordance with company security protocols
• Install, configure, update, and maintain operating systems and software applications
• Diagnose and resolve hardware, software, and basic network‑related issues
• Support phone systems, video conferencing platforms, A/V systems, cameras, and meeting room technology
• Configure and deploy new equipment, including imaging, setup, and testing
• Provide limited technical assistance to residents as appropriate
• Document issues, solutions, and procedures for continuous improvement
• Deliver exceptional customer service with prompt response and clear communication
• Stay current on emerging technologies and best practices

• Proven experience in IT technical support or help desk roles
• Strong knowledge of Microsoft Office 365 administration
• Experience supporting Windows and/or macOS operating systems
• Familiarity with iOS and Android mobile devices
• Ability to troubleshoot hardware, software, and connectivity issues
• Excellent communication, customer service, and problem‑solving skills

• Associate’s degree in Information Technology or related field
• Microsoft certification
• 4+ years of help desk or IT support experience
• Experience with ticketing systems and IT documentation
• Knowledge of basic networking concepts and security best practices

• Customer‑focused mindset
• Strong organizational and multitasking abilities
• Detail‑oriented and proactive
• Adaptable and eager to learn new technologies

• Ability to work in a high‑energy, high‑traffic environment
• Must be able to lift up to 50 lbs. and push/pull up to 90 lbs.
• Frequent walking, standing, bending, reaching, and lifting