Tech Service Specialist V

We are Frymaster! We design, manufacture and supply high-performance conveyor ovens for high-volume operations for the global commercial food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Tech Service Specialist V, you will provide technical support for incoming inquiries regarding service and repair issues with supported equipment in the field.

Reporting directly to the Manager of Technical Service, this position is based in Shreveport, LA.This position is open to candidates who are authorized to work and reside in the following states:
Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.

Major Accountability:

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.

Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.

Reviews and learns training materials for Call Center and field technician use to install, troubleshoot and repair of Frymaster/Merco equipment

Resolve Customer escalation issues

Key Tasks & Responsibilities:

Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and Customers and third-party sources in support of Frymaster and Merco brands.

Resolve escalated issues from Chain Restaurant locations

Under direction of supervision and r mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area

Will include being in the on call rotation for after hours, weekends and holidays once trained

Education & Experience:

High School or equivalent5-10 years Electrical, Technical, Engineering experience preferred

Previous field technical experience in relevant field. Equipment repair and maintenance.

Skills & Abilities:

Computer usage including MS Office skills - Word, Excel and Outlook.

Ability to communicate well and with tact verbally and in  depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines.

Strong decision making and problem-solving skills.

Strong Chain management Skills

Working Conditions:

Sitting:
Extended periods of sitting at a desk or workstation while working on a computer or performing tasks.

Standing/Walking:
Occasional need to stand or walk within the office premises, such as moving between work areas, meeting rooms, and common spaces.

Lifting/Carrying:
Ability to lift and carry office supplies and materials, up to 20 pounds, occasionally.

Repetitive Motion:
Regular use of hands and fingers for typing, writing, and manipulating office equipment.

Vision:
Continuous use of visual acuity for reading documents, computer screens, and analyzing data.

Hearing:
Ability to hear and communicate effectively with coworkers, clients, and customers in person and over the phone.

Speaking:
Clear and concise verbal communication is essential for interacting with colleagues, clients, and team members.

Bending/Reaching:
Occasional need to bend, stoop, or reach for objects on shelves or in cabinets.

Climbing:
Minimal requirement for climbing stairs or using office building elevators.

Our Benefits:

We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the…