Software Support Analyst I

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escape issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

Demonstrates proficiency in troubleshooting software application issues and providing technical support to clients. Strong communication skills are essential for effective collaboration with team members and clients.

• Technical Support
• Troubleshooting Skills
• Verbal Communication
• Written Communication
• Client Training

• Technical Concepts
• Application Issue Resolution
• Data Analysis
• Software Deployment

• Relationship Building
• Workload Prioritization
• Multi-Tasking

• High School Diploma

• Client Support
• Remote Access
• Issue Documentation