Help Desk Analyst II: Frontline IT Support & Service
Job in
Shreveport, Caddo Parish, Louisiana, 71150, USA
Listed on 2026-08-28
Listing for:
Willis-Knighton-Health-System
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
The Help Desk Analyst II at Willis-Knighton Health System in Shreveport, LA provides first-level hardware and software support, including password resets, delivering Five-Star customer service to end users via phone, email, or self-service tickets.
Strong problem-solving, communication, and teamwork are essential, with proactive issue resolution and thorough documentation in the ticketing system to support service desk goals.
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