Desktop Support Technician – Windows 11 Deployment & Support

• 2-4 plus years of experience

We are seeking an experienced Desktop Support Technician to provide hands‑on end‑user support and assist with the deployment, configuration, and ongoing support of Windows 11 workstations
. The technician will support hardware and software installations, device migrations, troubleshooting, and user readiness while delivering a professional customer experience.

• Deploy, configure, image, and support Windows 11 desktops and laptops.
• Perform Windows 10-to-Windows 11 migrations, including user data and profile transfers.
• Install and troubleshoot Microsoft 365 applications, Teams, Outlook, printers, peripherals, and standard business applications.
• Perform PC refreshes, hardware swaps, workstation setups, and asset/inventory updates.
• Troubleshoot hardware, software, network connectivity, authentication, and application issues.
• Support Microsoft Intune, Autopilot, Active Directory/Entra , SCCM/MECM, or similar endpoint‑management tools where applicable.
• Validate devices following deployment and provide post‑migration end‑user support.
• Document work and accurately update incidents, service requests, and deployment records in the customer's ITSM system.
• Escalate complex issues to L2/L3 engineering teams as required.
• 2–4+ years of desktop/end‑user computing support experience preferred, with demonstrated Windows 11 deployment and migration experience.
• Strong communication, troubleshooting, and customer‑service skills required.

• many positions require a strict drug and background check by our customers.
• F2
  
  OnSite supports and adheres to all state laws regarding background checks.