WinDesktop Deployment Techs

Desktop Support Technician – Windows 11 Deployment & Support
- Shreveport, LA

Timeframe
- Sept 2026 - Dec 2026

Work Authorization - US Citizen or Green Card

2-4 plus years of experience

We are seeking an experienced Desktop Support Technician to provide hands-on end-user support and assist with the deployment, configuration, and ongoing support of Windows 11 workstations. The technician will support hardware and software installations, device migrations, troubleshooting, and user readiness while delivering a professional customer experience.

Key Responsibilities &

Qualifications:

• Deploy, configure, image, and support Windows 11 desktops and laptops.
• Perform Windows 10-to-Windows 11 migrations, including user data and profile transfers.
• Install and troubleshoot Microsoft 365 applications, Teams, Outlook, printers, peripherals, and standard business applications.
• Perform PC refreshes, hardware swaps, workstation setups, and asset/inventory updates.
• Troubleshoot hardware, software, network connectivity, authentication, and application issues.
• Support Microsoft Intune, Autopilot, Active Directory/Entra , SCCM/MECM, or similar endpoint-management tools where applicable.
• Validate devices following deployment and provide post-migration end-user support.
• Document work and accurately update incidents, service requests, and deployment records in the customer's ITSM system.
• Escalate complex issues to L2/L3 engineering teams as required.
• 2–4+ years of desktop/end-user computing support experience preferred, with demonstrated Windows 11 deployment and migration experience.
• Strong communication, troubleshooting, and customer-service skills required.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2
  
  OnSite supports and adheres to all state laws regarding background checks.