SUMMARY
Under the supervision of the Area Manager of Information Technology, an Information Technology Specialist is responsible for a variety of complex operations as well as coordination duties; including troubleshooting, onsite and remote support; computer systems, servers, software, configuration and maintenance of all IT-related equipment and processes. Performs related and other work as required.
REQUIREMENTS
Training and Experience
High school diploma or equivalent.Successful completion of an Associate’s degree in computer science or information technology from an accredited university or college OR 3 years of paid directly related experience may substitute for the certification/college coursework requirement.Preferred Training and Experience
Experience with troubleshooting printers, copiers, coin ill vending devices for copiers;Experience installing, troubleshooting, diagnosing, and repairing desktop and laptop computer hardware;Working knowledge of networking and basic troubleshooting of networking devices (such as switches and wireless access points);Experience configuring and managing users within Active Directory.Experience installing, configuring, and maintaining desktop applications such as MS Office products and antivirus softwareHighly Desired Training and Experience
Experience creating, deploying, and managing desktop computer images;Experience with the operations of network security appliances and devices;Experience working with VOIP telephony.Knowledge, Skills, and Abilities
Comprehensive knowledge of:
computer hardware, including desktops, laptops, monitors, printers, mobile devices.Good knowledge of:
basic networking fundamentals, including WAN, DNS, IP addresses, DHCP, wireless, etc.;computer operating systems, including current Microsoft Windows versions;application software, including Microsoft Office, antivirus applications, etc.Skills to:
understand and follow complex written and oral instructions;establish and maintain effective working relationships with employees, vendors, and the public;use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees and vendors;deal with multiple and extra unexpected tasks simultaneously;establish good patron and staff rapport;communicate effectively, orally and in writing, to groups and individuals;learn how to use specialized equipment, software, and resources.Ability to:
remain versatile in managing different types and severities of IT-related issues;relate and communicate effectively with the public, staff and vendors;understand and troubleshoot integrated library system-based services and databases;Accept constructive criticism and buildkeep records, make reports and maintain files;utilize help desk, remote access and systems management software;learn to manage computer images for mass deployment and disposal;diagnose, troubleshoot and isolate complex components of networks, resources and services;support printers, scanners, telephones, multifunction devices and fax machines;learn functions, operate and perform basic maintenance on devices and specialized applications.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand, walk, sit, twist, use hands to finger, grasp, handle, feel or operate objects, tools, or controls, talk and hear. Hand-eye coordination is necessary to operate computers and office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The employee is occasionally required to climb, balance, stoop, crouch, squat, kneel, and crawl. The employee must occasionally lift and/or carry up to 50 pounds, frequently lift and/or carry up to 20 pounds. Employee must frequently push and/or pull loaded carts weighing up to…
