Network & System Infrastructure Manager

The Information Technology Department’s Network & System Infrastructure Manager is responsible for the continued operation, stability, and strategic development of all technology hardware, network, and system infrastructure that supports efficient and effective operations for all city departments. This position provides leadership in building consistently documented business processes across infrastructure operations and ensures alignment with the city’s IT strategic direction.

Worked Performe

d

The Information Technology Department’s Network & System Infrastructure Manager is responsible for the continued operation, stability, and strategic development of all technology hardware, network, and system infrastructure that supports efficient and effective operations for all city departments. This position provides leadership in building consistently documented business processes across infrastructure operations and ensures alignment with the city’s IT strategic direction.

Worked Performe

d

Under the guidance of the Chief Technology Officer, this The Network & System Infrastructure Manager is responsible for ensuring that networks, systems, devices, and infrastructure services operate smoothly on a day to day basis, while implementing long term operational standards and processes. Duties inc

l

ue:

Directly responsible for hiring, training, scheduling, and mentoring members of the Infrastructure Team; monitoring performance and stability across IT infrastructure and proactively identifying areas for impro

vemnt.

Holds regular performance reviews for all direct reports and provides results to IT Admin

i

strtion

Responsible for building and maintaining team goals, operational objectives, and key performance indicators (KPIs) to measure effectiveness, service reliability, and team p

erforance.

Ensures the physical and digital security of sensitive hardware and soft

ware sstems.

Maintains current knowledge of infrastructure best practices, emerging trends, and indu

stry stndards.

Evaluates hardware, software, and infrastructure solutions from vendors, and creates RFPs when needed

f

or acqusitions.

Defines divisional policies and procedures and ensures that they are clearly documented and u

nderstoodby staff.

Maintains comprehensive documentation of infrastructure systems, ensuring all procedures, configurations, troubleshooting steps, and processes are stored in a central repository acc

e

ssible tothe team.

Will develop and maintain standardized busines

ss processes including:

Documented operational a

nd maintenane procedur

es

Maintennce schedules

Change managment proc

esses

Troublshooting guides

Business c

ontinuity and reovery procedures

Monitors the installation, operation, maintenance, and performance of all network and communications technologies, ensuring reliab

ility even during peak utilization.

Creates, updates, and tests disaster recovery plans and business continuity procedures in collaboration with IT Leadership; ensuring tests

are performed and results validated.

Works with IT Administration and the Threat & Vulnerability Manager to update, maintain,an

d implement the Cit’s Security Policy.

Collaborates with the IT Leadership Team to develop, maintain, and enhance t

h

e department’s busiess continuity plan.

Coordinates with external contractors and professional service

providers to accomplish departmental goals.

Evaluates and maintains divisional train

i

ng requirements and ogoing education plans.

Supports other departmental functions as requird

by IT Administration.

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field OR a minimum of 10 years of experience in Information Technology as a Network Manager, Network Administrator, Systems Administrator, or similar role, including

at

least…