Field Service Technician

Overview

The Field Service Technician (Field Service Representative II – Global High Tech) role at Nalco Water, an Ecolab Company involves working independently in the field to support water treatment and disinfection systems across a variety of industries in Louisiana/Shreveport. The position focuses on delivering expert service, building customer relationships, and ensuring safety compliance.

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts

• Location:
  
  Shreveport, Louisiana
• Territory: 120‑mile radius (Jackson, MS to Shreveport, LA)
• Travel:
  Up to 25% overnight travel
• Workdays & shifts:
  Day shift and occasional weekends

• Dynamic, hands‑on environment with autonomy and support
• Help customers meet sustainability goals while protecting critical assets
• Access to industry‑leading training and development programs

• High school diploma or equivalent
• 2+ years experience in water treatment or industrial/mechanical environment
• Current and valid driver’s license with no restrictions
• No immigration sponsorship available for this position

• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reach, balance, walk, stand, climb

• Associate’s degree or trade school certification
• Mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

$46,300 – $69,500 annually (competitive based on experience, education, geography).

• Medical, dental, vision, 401(k) matching, company‑paid pension, stock purchase plan
• Paid parental leave, discounted childcare resources, and more
• Comprehensive wellness and professional development resources
• Other benefits available—see Ecolab benefits page

• Background and drug/alcohol testing for customer credentialing
• Full vaccination for COVID-19, including booster unless medical or religious accommodation is requested

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability. We provide accommodations such as qualified sign‑language interpreters or other assistance during the application process upon request per ADA. Ecolab embraces a culture of inclusion and belonging, and shall not discriminate based on race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity, genetic information, marital status, age, disability, or veteran status.

We consider all qualified applicants, including those with criminal histories, in compliance with applicable laws.