Quality Assurance Analyst — Call Center Excellence
Job in
Shreveport, Caddo Parish, Louisiana, 71150, USA
Listed on 2026-08-25
Listing for:
ACT
Full Time
position Listed on 2026-08-25
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Advanced Call Center Technologies is seeking a Quality Analyst to monitor and assess the performance of call center associates and ensure adherence to programs requirements.
Under the Director of Training & Quality, the QA will monitor calls and emails, analyze data, and provide actionable feedback to improve customer service and policy compliance in a fast-paced environment.
The role requires strong communication, data analysis, and teamwork; a HS diploma or higher is expected.
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