Quality Manager

Manage the Quality function of the Shreveport, LA plant according to the strategies defined for the improvement of business quality metrics through the team of specialists in an effort to achieve customer satisfaction of our products and services, while keeping non-quality costs to a minimum.

• Manage the design and implementation of quality strategies and policies that ensure the reliability of processes and products, as well as compliance with customer requirements in adherence with national and international standards
• Quality assurance system KPI's by linking objectives and actions
• Lead Quality Team to ensure superior customer satisfaction when customer defects occur, while protecting company interests (liabilities, responsibilities, warranties, claim, accrual, risk management)
• Implement ISO, identify and mitigate gaps, and train on ISO standards
• Verify quality standards are met during the selection and qualification of new suppliers and that existing suppliers continue to meet standards
• Oversee staffing and professional development of the Quality Team
• Ensure overall plant management commitment to Quality policies, processes, and actions (containment, curative, preventive)
• Conduct presentations regarding the Quality System to customers and their representatives
• Establish quality training plan in the business unit
• Manage the electrical testing function in the laboratory to ensure performance and compliance with contractual requirements are in sync with customer, operational, and product development requirements
• Build a strong team through coaching, mentoring, specific training and performance evaluations

• Bachelor's degree required
• 5+ years management experience
• 5+ years Quality experience in a manufacturing environment