Shreveport Port Team - Quality Control Supervisor

COME BE A PART OF OUR EXCELLENT TEAM!

• Medical, Dental, and Vision Insurance
• 100% Company Paid Employee Life Insurance & Short-Term Disability
• 14 paid Company Holidays
• 80 Hours of Vacation
• 40+ Hours of Sick
• 401K w/ GENEROUS Match
• Eligible Tuition Reimbursement
• Eligible for Auto Allowance
• Eligible for Wellness Reimbursement of up to $50.00 Per Month
• Eligible to Receive Referral Bonuses

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

SUMMARY

The Quality Control (QC) ASupervisor is responsible for supporting the organization’s Quality Management System (QMS) by ensuring compliance with ISO 9001 requirements, customer/OEM expectations, and internal quality standards. This role focuses on monitoring operational quality performance, managing documented information, identifying trends, and driving corrective and preventive actions.

The QC Analyst collaborates with cross-functional teams to develop procedures, analyze quality data, investigate nonconformances, and implement improvements that enhance product and process quality.

• Ensure compliance with QMS processes including:
  Non conformance management, corrective and preventive action (CAPA), change management, documented information control, competency and training records, and assist with preparation for internal and external ISO audits.

• Develop, review, and maintain Standard Operating Procedures (SOPs), work instructions, and quality forms, ensure all documentation follows document control requirements and revision control, and maintain records and documentation required for ISO compliance.

• Investigate quality issues and document non conformance reports (NCRs).
• Perform root cause analysis using tools such as: 5 why, fishbone. A3 problem solving
• Track corrective actions and verify effectiveness.

• Collect and analyze quality data to identify trends, recurring issues, and improvement opportunities.
• Track quality metrics such as:
  Defect rates, customer complaints, rework, and OEM reported issues
• Prepare reports and dashboards to communicate quality performance to leadership.

• Ensure operational processes meet OEM requirements and customer specifications, monitor compliance with customer quality standards and requirements, and support investigations and responses related to customer-reported issues.

• Assist with training employees on quality procedures and QMS requirements, Promote quality awareness and best practices, and training tracking and documentation.

Support operational quality initiatives by monitoring OEM defect reporting trends and analyzing vehicle inspection, installation, and VPC process quality data

Effective verbal and written communication skills.

Maintain housekeeping standards.

Ability to follow verbal and written instructions.

Ability to work in a fast-paced, high-volume vehicle logistics or production environment.

Ability to record and verify numbers 17 characters in length (VIN)

• High School Diploma/G.E.D Required
• Associates or higher Preferred
• Must hold…