Retail Sales Associate

Hourly Pay

$11.00 to $14.00 per hour

Commission structure pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, averaging an additional $1.85 per hour on top of your hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours: most stores open 9AM-6PM; many stores closed on Sundays.
• Earned Wage Access: available to all employees on the second day of employment, up to 50% of wages earned, up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week paid vacation after 6 months; additional week after one year; two weeks on each subsequent anniversary (adjusted per state/local law). After five years, 120 hours.
• Sick/Personal: 8 hours after six months, 16 hours each following anniversary (up to five years). 24 hours after five years.
• Employee discounts from the first day of employment.
• Tuition reimbursement up to $2,000 per year for qualifying full‑time employees.
• Access to over 10,000 discounts from more than 1,000 companies via First Cash Perks.
• Auto‑enrollment in First Cash 401k after six months.
• First Cash pet insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both lending and retail sides. They greet, engage, and interact with customers to process sales, loans, and other transactions, and assist with inquiries and problem resolution. The role involves a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full‑Time Pawnbroker / Retail Sales Associate receives an hourly wage plus commission based on productivity. Pay depends on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise.
• Performs sales and loan transactions following policies, procedures, and regulatory requirements.
• Handles cash and negotiable items according to policy.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect.
• Partners with all employees to create a positive and memorable customer experience.
• Completes assigned training.
• Other related duties as assigned.

• Willing and able to lift up to 50 pounds.
• Understanding of job duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting as per law.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers outside building or retrieve stored items.
• Minimum age 18.
• High school diploma, GED, or equivalent.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• May work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Computer literate; able to operate POS and office machines.

Bilingual applicants are encouraged to apply.

Commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2‑8% based on gross profit of personal performance. Details provided during interview.

Information not exhaustive; duties may change. Employees must agree to binding arbitration. Pay rates will not be below local minimum wage. Earned Wage Access provided by Net Spend; signup required. 401K available to employees 21 or older. Base pay may vary with experience.

First Cash Holdings, Inc. is an Equal Opportunity Employer. Equal employment opportunity provided to all persons regardless of protected characteristics. Reasonable accommodations for qualified individuals with disabilities provided.