Hospital​/Institutional Customer Representative - Jackson, MS - Shreveport, LA

Job Description

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.

• Field-based sales position covering the Jackson, Mississippi - Shreveport, Louisiana territory.
• Territory also includes, but is not limited to, Ruston and Monroe, Louisiana.
• Candidate must reside within the territory.
• Overnight travel may be required.
• Travel percentage varies based on candidate’s location within the geography.

• Communicate about product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs.
• Engage in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.
• Within select customer accounts acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations/network structure, customer needs and identifies business opportunities.
• For select customer accounts/HCPs, coordinate with customer team to develop customer strategy – outlining strategy for interactions/relationship, solutions and potential offerings for customer.
• Partner with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
• Share learning and best practices from one customer to help other customers meet their needs.
• Demonstrate a focus on better health outcomes (beyond acquisition, consider the HCP and patient experience).
• Provide input into resource allocation decisions across customers.
• Identify and select programs/services available in the library of our Company's resources to address customer needs.
• Work with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
• Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders.
• Collaborate and communicate effectively with extended “in-scope” customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
• Show outstanding performance in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
• Influence beyond their specific geography or product area.
• Implement approved resources, programs and messages to address customer and company needs.
• Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. Discuss approved details of the contract.

• Bachelor’s Degree with 3 (36 months) or more years of sales experience or a minimum of high school diploma with at least 6 years of equivalent experience, which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).

• Prior experience working in a scientific field or healthcare environment.
• Previous sales experience.
• Prior experience developing new business opportunities with existing customers.
• Experience establishing new customer relationships.
• Understanding of our Company's products and therapeutic areas.
• Consistent performer in most…