Referral Specialist

Be the first step on a veteran's journey to recovery. Veterans Inc. is hiring a dedicated Referral Specialist to serve as the critical gateway to our treatment programs. You will combine clinical discretion with administrative precision to manage referrals, verify insurance, and coordinate immediate admissions. If you are passionate about helping veterans navigate their first day of care with dignity and speed, apply today.

We are seeking a compassionate and organized Referral Specialist to serve as the heartbeat of our care pipeline. In this vital role, you will guide individuals onto their path to recovery by managing the intake process from initial referral through admission and insurance verification. If you excel at multitasking, exhibit exceptional empathy, and want to be the welcoming voice for patients seeking help, this is the perfect fit for you.

This on-site position is based at our Shrewsbury, MA facility under the general supervision of the Admissions Manager, with a Monday-through-Friday schedule.

• Process incoming referrals via phone, fax, email, and online portals.
• Evaluate files for compliance, identifying and securing missing data from referral sources.
• Collaborate with clinical, nursing, and admissions staff on placement and admission planning.
• Maintain admission calendars and schedule new intakes to ensure efficient patient flow.
• Act as the primary contact for patients, families, and community partners regarding admission status.
• Work with hospitals, providers, and external agencies to support referral development.
• Maintain continuous communication regarding waitlist placement, scheduling, and admission decisions.
• Conduct benefits and eligibility checks for prospective patients.
• Input referral data accurately into forms, tracking logs, and Electronic Health Records (EHR).
• Keep referral logs and waitlists updated for accurate follow-up and reporting.
• Handle all interactions and records with strict confidentiality and diplomacy.
• Assist with front‑desk reception duties and general intake processes as needed.

• Minimum of high school diploma or equivalent, with six (6) months of medical receptionist/office experience in a comparable health care setting required.
• Minimum of two (2) years of administrative or clerical experience in a clinical or community-based setting is highly preferred.
• Insurance verification of member benefits/eligibility, intake, and referral process.
• Demonstrated knowledge of military culture, experience in working with veteran population, and an understanding of veterans‑related needs and issues preferred.
• Must be able to successfully pass a CORI/Background records check.
• Compliance with Veterans Inc. COVID‑19 Vaccination Policy. Religious and Medical Exemptions are considered.

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance.
• $2500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

If you need assistance completing an application please contact careers
1.