Product, Sales & Marketing Lead

GENERAL

SUMMARY:

The Product, Sales & Marketing Lead is responsible for supporting broadband product strategy, sales enablement, customer education, marketing coordination, commercial growth, retention initiatives, and new service opportunities within SELCO’s Broadband Division.

This position works under the direction of the Broadband Services Manager and serves as a key resource for turning broadband products, customer needs, and business opportunities into clear messaging, sales tools, marketing campaigns, and customer-facing materials.

The Product, Sales & Marketing Lead works closely with Broadband Services, Customer Experience, Communications, Broadband Operations, Field Operations, Finance, and other internal teams to support product launches, service promotions, commercial account opportunities, and customer education efforts.

The position supports SELCO’s broadband and connectivity service portfolio, including internet, voice, video, managed Wi-Fi, business services, and future communications services.

• Support the development, positioning, and ongoing improvement of SELCO’s broadband product portfolio.
• Assist in evaluating new service opportunities, including commercial Wi-Fi, managed Wi-Fi, broadband TV or streaming packages, premium support, business services, and future communications services.
• Work with Broadband Operations and Field Operations to understand technical feasibility, installation impacts, support needs, and customer experience considerations.
• Help define product features, customer benefits, target audiences, and service positioning.
• Support product launch planning, internal training, customer education, and post-launch review.

• Develop and maintain sales tools, talking points, service comparison materials, product sheets, and customer-facing resources.
• Support Customer Experience and other customer-facing teams with accurate service information and sales guidance.
• Help identify customer upgrade opportunities, business account opportunities, and retention opportunities.
• Support residential and commercial sales efforts through product knowledge, proposal support, and campaign coordination.
• Track sales activity, customer interest, common objections, and market feedback.

• Coordinate broadband marketing initiatives in support of divisional goals.
• Develop and maintain broadband brochures, informational materials, presentations, website content drafts, and customer education resources.
• Serve as the content owner for broadband product descriptions, service explanations, and promotional messaging.
• Coordinate with Customer Experience and Communications to ensure customer-facing information remains accurate and consistent.
• Support campaigns related to product launches, service upgrades, customer education, retention, and competitive response.

• Support business and commercial broadband customer growth.
• Assist with commercial service proposals, account support, and customer education.
• Work with Broadband Operations and Field Operations to coordinate feasibility, implementation requirements, and service expectations.
• Maintain awareness of commercial customer needs and recommend service improvements or new offerings.
• Support efforts to grow commercial adoption of add-on services such as managed Wi-Fi or commercial Wi-Fi.

• Support customer retention and win-back initiatives.
• Develop customer education materials that explain SELCO’s value, service options, and local advantages.
• Monitor competitive messaging and help develop appropriate responses.
• Coordinate with Help Desk and Customer Experience to identify customer pain points, common cancellation reasons, and opportunities for service recovery.
• Recommend campaigns or process improvements to improve retention and customer satisfaction.

• Work with the Broadband Business Operations Specialist to review campaign results, product adoption, customer trends, and sales performance.
• Help track product performance and recommend adjustments to campaigns,…