Claims Service Representative in Shrewsbury, Massachusetts

Claims Service Representative

Location:

Worcester, MA 01653 (Hybrid - 2 days/week in office: Tuesday & Wednesday)

Duration: 4-6 Months (Contract To Hire)

• Training:
  Monday-Friday, 8:30 AM - 5:00 PM
• Post-Training: 8:00 AM - 4:30 PM OR 9:00 AM - 5:30 PM
• Shared Saturday rotation (8:30 AM - 5:00 PM, approximately two Saturdays per month)

• Handle incoming first notice of loss (FNOL) calls and electronically submitted claims.
• Assist claimants, insureds, agents, and other parties with claims-related inquiries.
• Gather and accurately document loss, damage, or injury information into claims systems.
• Provide professional, empathetic, and customer-focused support.
• Follow established scripts, workflows, and claims handling procedures.
• Coordinate rental reservations, appraisal assignments, towing services, and water mitigation activities.
• Initiate claim activities and ensure proper claim routing.
• Recognize coverage types and claims processing requirements.
• Arrange language interpretation and translation services when needed.
• Maintain accurate claim documentation and records.

• High School Diploma or equivalent required.
• 6 months to 1 year of call center and/or office experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, SharePoint).
• Comfortable multitasking across multiple applications and dual-screen environments.
• Strong attention to detail and organizational skills.
• Ability to handle difficult conversations with empathy and professionalism.

• Associate's Degree (completed or in progress).
• 1-3 years of experience in customer service, hospitality, financial services, or related industries.
• Previous insurance, claims, or troubleshooting experience.

• Customer-focused with strong empathy and patience.
• Positive, professional, and energetic attitude.
• Ability to adapt to changing priorities and processes.
• Team-oriented with strong collaboration skills.
• Self-motivated and resourceful.
• Ability to meet performance metrics and training milestones.

• Ability to sit and/or stand for extended periods (75-90% of the workday).
• Regular use of a computer, telephone, and standard office equipment

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $20.00/hr.