Medical Receptionist​/administrator

Tobe responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the clinical system to include booking appointments, processing of information, data entry and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the post. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS Web
• Photocopy/scan documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times

Belvidere Medical Practice has evolved into a patient centred caring practice. Our primary aim is that of ensuring patients are at the centre of everything we do. As a relatively small practice (current patient list 7000) we are able to maintain the traditional values of family medicine while at the same time embracing the changes required to deliver high quality care.

We have an amazing team who work hard to provide a whole range of services to our patients.

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Belvidere Medical practice has evolved into a patient centred caring practice based on the following values:

The patients needs define the care they receive

Our systems and procedures will be designed to meet and support these needs

Our partners and staff show respect and compassion for patients

We provide a safe environment and systems to protect vulnerable patients

We provide regular training for staff and partners to ensure we are up to date and effective

We care for our patients and our staff

We provide equal services to all patients without discrimination, based upon need

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS Web
• Photocopy/scan documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• To support the team with new processes as may be required

• Partake in audit as directed by the audit lead
• Action incoming emails and correspondence as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with procedure
• As required support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery/consumable supplies

• Experience of working with the general public in a busy environment.
• Experience of handling confidential and sensitive information.
• Experience…