Switchboard Operator

Go back The Shrewsbury and Telford Hospital NHS Trust

The closing date is 10 March 2026

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

• General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
• To operate a Net call telephone system without supervision.
• To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
• To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
• To take part in a rota system, covering 24-hours, 7 days per week.
• To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
• To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

Full training will be given

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

For full duties and responsibilities please refer to the attached document entitled Job Description.

• Switchboard experience
• Working knowledge of Mitel System
• Working knowledge of Stanley Blick paging system
• Knowledge of medical terminology

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Shrewsbury and Telford Hospital NHS Trust