Lead Driver Shrewsbury MA

About UsFounded in 1959, Delaware Valley Floral Group (DVFG) has grown from a small family business into one of the nation’s largest floral distribution companies. For more than six decades, we’ve delivered premium fresh flowers and floral supplies to retail florists, event designers, and supermarkets across the country.

We aim to be our customers’ most valuable supplier - and we believe our employees are the key to making that happen.

About the Role The Lead Driver is responsible for ensuring the safe, accurate, and timely delivery of fresh floral products to customers while supporting the daily success of the transportation team. In addition to maintaining exceptional customer service and safe driving practices, this role serves as a mentor to drivers and provides operational support by acting as a backup to the Last Mile Operations Manager.

What You'll DoDriver Responsibilities:

The schedule for this position is Monday starting at 2am with Tuesday through Friday starting at 3am to finish of route, with additional hours/days needed during peak seasons. Hours are also subject to change based on the volume of work, holidays, etc.

Perform vehicle inspection before and after routes, reporting any vehicle issues to Last Mile Ops Manager.

Review daily shipments to make sure product/package count matches customer order paperwork before departure.

Load and organizes product into vehicle, utilizing straps, if needed, to eliminate damage or breaking of product during travel.

Unload product at the customer location in a timely and safe manner.

Adheres to all rules and laws of driving to maintain a safe and healthy work environment.

Keep accurate records of deliveries, customer authorizations and payment, and ensure all documentation is submitted to the proper personnel at the end of each day.

When needed, resolve delivery-related issues on the spot, while proactively communicating potential issue to branch leadership.

Follow the pre-planned route accurately and without deviation from set course unless discussed with management.

Immediately report any accidents or vehicle issues to the Last Mile Ops Manager.

Follow all company and state enforced safety requirements for the vehicle, and for loading and unloading of product.

Maintain a professional image and demeanor at all times.

Demonstrate a commitment to our customers and build effective customer relationships.

Perform other duties as determined by branch leadership on an as-needed basis.

Lead Driver Responsibilities:

The schedule for this position is Monday starting at 2am with Tuesday through Friday starting at 3am to finish of route, with additional hours/days needed during peak seasons. Hours are also subject to change based on the volume of work, holidays,  a role model that will foster a healthy and positive work environment.

Provide back-up coverage when Last Mile Ops Manager is out of the office.

Printing, organizing and assignment of loading manifests, invoices and pertinent customer delivery information to our route drivers.

Monitor and manage the daily workload.

Provide training and development periodically riding along with drivers. Provide feedback to both the driver and Last Mile Ops Manager, to assist with performance management.

Communicate and collaborate with other members of the management team or different departments both verbally and written.

Work with other Distribution Centers to cross-train and develop Best Practices.

Familiarity and efficiency with various computer software packages:
Microsoft Office products (Word, Excel and PowerPoint), Payroll/Time and Attendance software, dynamic routing software, etc.

Perform other duties as determined by branch leadership on an as-needed basis.

Work Environment &

Physical Requirements This position requires working in a warehouse and delivery environment with daily local travel. The role requires the ability to safely lift, carry, push, and move floral products and supplies, load and unload delivery vehicles, and stand, walk, bend, and climb in and out of delivery vehicles throughout the workday, with or without reasonable accommodation.

Compensation & Benefits (What's in it for you)
We also offer:

Health,…