Field Support Engineer

We are recruiting for Field Support Engineers join a market leader based in Milton Keynes, who are seeking staff to join their core installation team. Please note, this role does require candidates to hold a full UK driving licence, be able to work weekends, and commit to overnight stays. Company vehicle & fuel card provided, along with tools. Overview:
Traveling daily to customer sites across Midlands & South East, to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client.
* Overtime, Company Car & Fuel Card Provided*. Duties:
Installation:
Install, refurbish, & maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre). Site Services:
Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately. Communication:
Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required. Cabling & Termination:
Install and terminate network cabling on patch panels and modules as needed. Site Work:
Conduct surveys, audits, and research to support installations and project delivery. Team Support:
Assist colleagues both in the field and at HQ, maintaining high-quality standards. Compliance:
Adhere to all health & safety policies and on-site procedures throughout each task. Requirements: IT Expertise:

Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration. Technical

Skills:

Confident using and setting up IT systems; computer literate with strong documentation accuracy. Mindset:
Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done. Communication:
Works well with engineers and clients; clear and professional at all times. Organisation:
Strong multitasking and time management skills. Travel Willingness:
Holds a full UK license and willing to travel, including overnight stays.