Technical Support Engineer - Fire & Security

Technical Support Engineer – Fire & Security (TSE) Sidcup, England

Salary: GBP
35000 - GBP
40000 per annum

Technical Support Engineer – Fire & Security

Think Recruitment are working with a well-established specialist fire protection business that manufactures and installs fire doors, to recruit a Technical Support Engineer to join their growing team.

This is an excellent opportunity for someone with a
fire safety and technical background
, particularly experience with
Fire Risk Assessments (FRA), electrical systems and fire alarm systems
, who is looking to take their career into a varied technical support role.

The successful candidate will provide technical, operational, and administrative support across the company's installation, servicing, commissioning, and aftercare functions.

You will act as a key point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard.

Location: Sidcup (DA14)

As a Technical Support Engineer, your responsibilities will include:

• Acting as the first point of contact for technical and engineering support queries.
• Providing technical guidance to engineers, Project Managers, and customers.
• Supporting the diagnosis and resolution of technical faults.
• Reviewing and interpreting
  Fire Risk Assessments (FRA)and associated technical information.
• Providing support relating to
  fire alarm systems and electrical installations
  .
• Assisting with the identification of parts, components, and replacement requirements.
• Supporting engineers with technical queries during installation, servicing, commissioning, and aftercare.
• Escalating complex technical issues to senior engineering teams where required.
• Supporting the planning and coordination of service activities.
• Maintaining accurate technical records, databases, and documentation.
• Reviewing service reports and technical information for accuracy and completeness.
• Supporting compliance and quality assurance activities.
• Assisting with technical investigations, defects, customer concerns, and non-conformances.
• Responding to customer technical queries in a professional and timely manner.
• Assisting with technical reviews, quotations, and service recommendations.
• Helping develop technical guidance, procedures, and knowledge-base information.
• Identifying opportunities to improve service delivery and engineer efficiency.

The ideal candidate will have a strong technical background within the
fire protection, fire safety, electrical, or building services sector
.

Experience with
Fire Risk Assessments (FRA), fire alarm systems, and electrical systems
is highly desirable and will be a key part of the role.

You will ideally have:

• Previous experience in a technical support, engineering, fire safety, electrical, or similar role.
• Experience or strong knowledge of
  Fire Risk Assessments (FRA).
• Experience working with or supporting
  fire alarm systems
  .
• A good understanding of
  electrical systems and installations
  .
• Strong fault-finding and problem-solving abilities.
• The ability to understand and interpret technical information and documentation.
• Excellent attention to detail.
• Strong communication and customer service skills.
• Good IT and administrative skills.
• The ability to work with engineers, customers, Project Managers, and other stakeholders.
• A proactive approach with the ability to take ownership and responsibility.

Experience with in
fire doors, passive fire protection, fire safety, or associated compliance requirements
would also be advantageous.

This is a fantastic opportunity to join a specialist business operating within the fire protection sector, with the opportunity to develop your technical knowledge across
fire doors, fire safety, electrical systems, fire alarms, and compliance
.

The role offers variety and responsibility, working closely with both field-based engineers and customers while playing an important part in ensuring the company's technical and operational teams are fully supported.