Customer Service Representative

Customer Service Representative, Full‑time — Glasgow, MT

Looking for a role where your work truly matters? At Eastern Montana Community Mental Health Center, you’ll be the first point of connection for individuals seeking care—helping people access the support they need while building a meaningful career in your community. Salary: $16.50‑$17.50/hour

• Make a difference every day by guiding clients through their first steps into care
• Be part of a mission‑driven team focused on improving mental health across eastern Montana
• Develop valuable healthcare and administrative skills in a supportive environment
• Enjoy consistent, full‑time hours in a professional office setting

Under general direction, performs customer service representative duties within the Department assigned; work varies little, requiring individual judgment within the specifically assigned Office protocol, and EMCMHC policies and procedures.

EMCMHC Employees receive comprehensive benefits, including paid time off, health insurance, dental coverage, vision insurance, a flexible spending account for day care or out‑of‑pocket medical, a retirement plan with a match up to 6% after one year of employment, term life insurance, paid holidays, paid day off for birthday during birthday month, and bonuses! Paid referrals at start of employment and again in 6 months.

The list below is intended to be illustrative of the responsibilities of the position and not all‑encompassing.

• Act as a primary customer service representative: answer the phone, screen and direct calls, and schedule appointments.
• Maintain working knowledge of both Mental Health and Chemical Dependency ARM and current policies.
• Keep up to date with Montana Medicaid, insurance, and sliding‑fee policies.
• Assist clients in applying for Medicaid, waiver, state CD plan, or sliding fee.
• Facilitate admission of walk‑in clients as needed, complete admission forms, and explain confidentiality.
• Scan all documents into patient accounts in Credible.
• Assist counselors, nurse practitioners, clinicians, case managers, CRS staff, and AGH staff with admissions, updates, treatment‑plan reviews, SED/SDMI forms, CSRs, and discharges.
• Oversee PFL, MIP, CD groups, and 6‑hour education classes.
• May oversee Telemed services as a site facilitator.
• May attend weekly staff meetings and record the minutes from these meetings.
• Maintain filing system including client records, crisis notes, and professional staff materials.
• Perform all other duties normally associated with the role of customer service representative at EMCMHC.
• Perform additional duties and responsibilities that may be assigned.
• No supervision responsibilities for work of others.
• Regularly check and process client records per EMCMHC policy, maintain records, and the filing system.
• Compose standard correspondence and type reports, progress notes, initial assessments, psychological evaluations, and all required forms.
• Distribute incoming and outgoing mail, coordinate and purchase supplies for the office, maintain office routine, and general office appearance.
• Satellite office customer service representatives shall contact the site facilitator of any changes in their Telemed schedules.
• If involved with Telemed services, keep track of site log attendance for groups or any Telemed presentations and forward the information to the site facilitator.

• Minimum age 18 years.
• High school diploma or GED preferred.
• Ability to communicate orally and in writing.
• Work generally performed in an office setting.
• Typing and computer skills required.
• One (1) year of demonstrated work experience in an office setting.
• Complete Credible EHR functionality and overview training within the first month of employment and maintain certification throughout employment.
• Possess certification to enter SAMS records.
• Possess a valid Montana operator’s license (and vehicle insurance if using personal vehicle to transport clients).
• Physical requirements may require lifting up to 35 pounds (greater with assistance), bending, stooping, climbing steps, and prolonged sitting.

Eastern Montana Community Mental Health Center is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, marital status, military status, or disability.