Education Services Manager

• Design trainings/curriculum focused on HVAC/R
• Create monthly department statistic report
• Manage department assets (shipments, quantity, condition)
• Look for opportunities to streamline and expand trainings
• Create engaging learning activities and compelling course content that enhances retention and learning process
• Identify and analyze appropriate learning solutions based on training requirements
• Manages overall projects to ensure a globally consistent training experience that directly impacts employee success
• Write learning objectives used to measure learning outcomes and provide recommendations for interface design, sequencing of instruction, and use of needs assessments
• Collaborate/partner with subject matter experts to gather information, verify training material content, identify target audience’s training needs to produce classroom, scenario-based, and online courses (including self-led and instructor-led programs, e-learning, blended learning, multimedia content, onboarding, asynchronous learning, and other supporting materials) and engaging and effective instructional and training materials covering a range of technical, operational, and soft skills training
• Assess performance outcomes to determine instructional effectiveness of course materials and review existing courses for relevancy, quality, and consistency and work with subject matter experts to implement revisions or updates as appropriate
• Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods
• Continually explore new technologies for potential application to instructional problems and associated performance improvement efforts
• Moderate or facilitate virtual training events for internal and external learners
• Assist or manage in-person training events for internal and external learners
• Collaborate with team and marketing to promote all training

• Bachelor’s degree in education, human resources or a related discipline
• 5 years related work experience
• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• Problem solving skills are essential
• Ability to monitor and maintain a budget
• Ability to multitask and jump between multiple items at any given time
• Ability to work independently to schedule and lead meetings, gather information and consistently meet deadlines for project deliverables
• Experience with Articulate 360
• Ability to travel up to ~10 %

Demonstrates expertise in designing and managing training programs, utilizing learning and development best practices, and leveraging technologies like Articulate 360 to enhance instructional effectiveness. Capable of collaborating with subject matter experts to create engaging and effective training materials that meet diverse learning needs.

• Training Program Development
• Learning And Development Best Practices
• Articulate 360
• Leadership Skills
• Budget Management

• Curriculum Design
• Learning Objectives Writing
• Performance Assessment
• Instructional Design
• Project Management

• Excellent Communication Skills
• Problem Solving Skills
• Multitasking Ability
• Independent Work
• Collaboration

• HVAC/R
• Training Needs Assessment
• Onboarding
• Asynchronous Learning
• Instructional Effectiveness

• E-Learning
• Blended Learning
• Multimedia Content
• Virtual Training Facilitation