Patient Access Representative (Emergency Room) - Full Time - 1st Shift

Wilson Health is looking for a Patient Access Specialist (Emergency Dept.) for our hospital campus located in Sidney, Ohio (North Dayton, Ohio area).

Key

Perks and Benefits :

* Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.

* Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.

* Medical Insurance:
Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.

* HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.

* Company-paid Life Insurance and Long-Term Disability Insurance

* Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan - employer contributions begin day one with no waiting period for participation.

* Tuition Assistance Program

* Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.

* Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.

Who We Are:

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.

Employment Status:
Full Time

Shift: 1st shift - 7am - 3pm

Working Hours:

40 hours per week - 80 hours per pay period

Every other weekend and holiday rotation.

Will also be helping cover the operator for the Call Center

Position

Reports to:

Director of Patient Access

SUMMARY:

Under the direction of the Director of Patient Access arranges for the efficient and orderly registration of outpatients. Ensures that accurate patient information is collected and that patients are made aware of hospital policies and procedures. Schedules and pre-registers all scheduled outpatients for participating departments. Provides telecommunication to and from departments and physicians' offices. Answers questions about testing from offices and patients or refers to appropriate source.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Registers and interviews patient or patient's representative to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill and other demographic and financial information deemed necessary to complete patient record.

* Answers telephone, schedules appointment(s) for outpatient testing and pre-registers patient for same in an accurate and efficient manner.

* Maintains proper phone etiquette and responds to all inquiries or routes call to the appropriate area.

* Appointments scheduled per department guidelines and policy.

* Enters pre-registration information in the HIS system on scheduled appointments in an accurate manner per department policy.

* Enters patient information into computer and routes printed copies to designated department.

* Prepares  for Same Day Surgery patients and routes appropriately.

* Obtains necessary signatures of consent from the patient/representative and explains patient's rights to the patient/representative.

* Reviews computer print outs for correct information, separates and distributes copies to appropriate departments.

* Maintains files and keeps forms current.

* Effectively present information and respond to questions from managers, staff members, patient, patient's family, and the general public. These would include the pediatric client, the adolescent client, the young-middle aged client, and the geriatric client.

* Demonstrates a comprehensive knowledge in changing government regulations. Must maintain local and national medical review policies and precertification of outpatients. Will screen diagnosis on patients with Medicare Health Insurance for procedures that have LMRP's in place and request additional information from Dr. offices as needed or present patient with an Advanced Beneficiary Notice if needed for non-compliant diagnosis.

* Additional responsibilities may be required for lead roles such as providing recommendations for process improvement and maintaining quality aspects within Patient Access.

* Aware of the functions within the scope of the hospital policy/procedure.

* Aware of and responds to Disaster/Fire Plan per policy.

* Maintains patient confidentiality at all times.

* Performs other duties within scope of responsibility as assigned

QUALIFICATIONS:

EDUCATION and/or

EXPERIENCE:

* High School diploma or general education degree (GED)

* 3 months of similar Registration experience preferred or must have great customer service skills in previous roles

* Epic charting experience…