IT Analyst II

Auria is a leading global supplier of highly engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.

-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.

We are currently searching for a IT Analyst to join our team at our Sidney Plant in Sidney, OH
.

• Technical Support
  • Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
  • Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
  • Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
• System Maintenance and Upgrades
  • Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
  • Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
  • Monitor system performance and proactively address potential issues.
• Collaboration with Manufacturing Teams
  • Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
  • Collaborate with engineering and operations teams to implement and integrate new technologies.
  • Provide training and guidance to manufacturing staff on IT tools and systems.
• Network and Security
  • Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
  • Monitor and maintain network connections between production systems and enterprise IT.
  • Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Incident Management and Documentation
  • Log and manage IT incidents and service requests using ticketing systems.
  • Document solutions, system configurations, and troubleshooting procedures.
• Compliance and Safety
  • Ensure IT systems comply with industry regulations and company policies.
  • Support initiatives to enhance safety through the use of technology in the manufacturing environment.
• Other Duties as Assigned

• Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
• Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
• Adaptability in a fast-paced manufacturing environment.
• Proactive approach to system maintenance and improvement.

• 5+ years of IT support experience, preferably in a manufacturing or industrial environment
• Experience with automotive manufacturing is plus
• Familiarity with ERP solutions such as PLEX is plus

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred
• Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

• Ability to travel up to 10% of the time to North American Plants

• Ability to work in front of a computer screen 8 hours or more per day
• Ability to move around on production floor as needed to complete job duties. This may involve the need to climb stairs or ladders and/or lifting 50 lbs
• Must be able to fully comply with all applicable safety requirements and policies
• Ability to work in noisy environment