Residence Manager

Job Description

The Residence Manager has responsibility for directing and managing all aspects of the community which includes sales, marketing, and operations. A critical aspect of this position is attaining and maintaining occupancy levels for each community service offering and appropriate rates – this is accomplished through the implementation of a detailed marketing plan, marketing to referral sources, and qualifying and closing sales.

Operations management must be in keeping with the philosophy and mission of the company. Also, develop and maintain a high level of resident and employee satisfaction. Incorporate The Lane Park Personal Matters into all aspects of the community operations; this includes the vision, mission, and individual department standards and expectations. Require and promote teamwork in all aspects of the community’s operations and specifically in the provision of resident services.

• Minimum of a baccalaureate degree in a business, marketing, or a related discipline or an LPN or RN license.
• Experience and proven success in a sales/marketing role required and the ability to execute effective sales programming.
• Documented and validated leadership experiences specifically related to growing businesses that raised the bar on customer experience, employee engagement and bottom line results.
• A desire to develop relationships, reach out and solve our prospect’s problems.
• A “fire in the belly” motivation to build a team, be part of a team and support a team to achieve greatness.
• Drive to develop people, teach them and share how the entire operation works.
• Ability to gain a working knowledge of the senior care industry, specifically the services we offer at our community.

Salary is important to everyone, especially good sales people. Money counts. But what counts more is "fit". This position will pay well and the total earned income for the fortunate invited team member will be driven by measurable results. We pride ourselves on paying well, but we don't pay for entitled mindsets or mediocre performance. There are multiple ways to earn income such as promotions, special bonus incentives, benefits and the non-dollar earnings of being selected to join an exclusive team and company that builds and manages senior living differently.