Sales Associate

Summary

The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and fully promotes each sale and/or promotion. The role serves as an ambassador of Hibbett I City Gear, creating a unique customer experience that helps acquire and retain long‑time customers.

The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

00458 Sidney, OH
Hibbett Retail, Inc.

$11.90 – $11.90

Sales Associate

Operations

Non‑Exempt

Store Manager

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos.
• Assist in the daily operations of the store, including completing work lists, cleanup lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, following guidance from the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company’s assets and financial information by ensuring internal control procedures are accurate and effective, and by informing management or appropriate officials of potential fraud risk.

There are no supervisory responsibilities for this role.

• 0–2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.