Account Manager, Communication Systems

We are looking for a full-time Account Manager for our Sidney, OH location. This position includes creating long-term, trusting relationships with our customers, overseeing a portfolio of assigned customers and developing new business from existing clients while actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

This position may require occasional travel.

• Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships
• Onsite, with frequent client visits and same-day travel
• Experience selling 2 way radio systems, but preferably Motorola
• Negotiate contracts and close agreements to maximize profits. Assist with challenging client requests or issue escalations as needed
• Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills