Electrical Field Service Technician I

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Full Time Regular Technical Sidney, OH, US

4 days ago Requisition

JOB SUMMARY:

To provide field service (set-up, repair, maintenance) as needed on Stolle product lines to international and
domestic customers. Provide production expertise as required and as assigned when not engaged in providing
external customer service.

PRINCIPLE ACCOUNTABILITIES include:

• Able to perform the following tasks on a limited scope:
  o Checks machine functionality utilizing a pre-determined checklist. Make recommendations to customer;
  to improve machine performance, replacement parts, for spare parts list or
  if overhaul is required. Overhaul machinery as requested, test and troubleshoot as required.
  o Machine Set Up/Start Up/Warranty:
  Test, trouble-shoot, adjust machinery to ensure the smoother operation
  of the same.
• Knowledge of Allen Bradley products
  - Control Logix, Guard Logic, Kinetix 7000, Kinetix 6500,
  BootP software for setting up Ethernet addresses, Compact Logix, Devicenet, etc.
• Be prepared to be versatile and flexible for the customer. Diagnose machinery issues
  via phone. Must respond as a statesman and representative of Stolle Machinery Co.
  under pressure.
• Provide training in one-on-one or group format critical information about machinery, with or
  without the use of an interpreter. Insure understanding for effective and efficient operation of
  machinery before departure.
• Documents all issues, normal or unusual, as presented through written description and or the use of pictures.
  Insures reports are submitted for each service visit. Complete accurate Service/Call Time Report for
  company/customer use.
• Remain in contact with base location and peer Field Service Technicians for assistance,
  additional information, trouble-shooting expertise as required.
• Production:
  Not limited to manufacture, assemble, wire, test, troubleshoot/diagnose, adjust, clean/prep
  and all other associated functions with Stolle product lines.
• Able to install/de-bug, electrical assemblies, sensors, systems, wiring, programming, etc…

Additional responsibilities and duties may be assigned.

This position requires the ability to perform the essential duties and responsibilities in the following environment:

• Work schedule generally consists of 50 hours per week, which may include on-call status, evenings and/or weekends.

• Regularly required to sit; use hands or fingers, talk and/or hear. Also required to stand, walk and
reach with arms and hands. Able to regularly lift/ move up to 50 lbs.

• Availability and willingness to travel 20-70% domestic/international (required). Must be ready to travel with less than 24 hours’ notice.

• Must be able to obtain a valid passport and a valid driver’s license.