Student Account Analyst

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

The Student Account Analyst performs financial and operational research and account analyses of student accounts to ensure students’ billing invoices align with the terms and provisions of any enrollment, tuition assistance or other agreements that affect students’ invoices. Additionally, an individual audits various reports to ensure compliance with University policies and regulatory guidelines. A Student Account Analyst prepares daily accounting reconciliations, processes payments and refunds, and prepares various accounting transactions in accordance with University policy and generally accepted accounting principles (GAAP).

• Produce routine and/or ad-hoc reports, using data extraction techniques, to audit student accounts and identify any required adjustments, including verification and application of tuition reduction benefits when applicable. Identify discrepancies and perform necessary research/analysis to determine appropriate resolution. Ensure timely, accurate and compliant daily reconciliation of all accounts.
• Analyze account information to calculate correct charges, adjustments and/or refunds in alignment with University policy, Master Service Agreement conditions, and applicable regulations. Prepare related accounting transactions and ensure timely and accurate completion on a daily basis.
• Manage payment receipt via lockbox management, ACH and wire transactions, Collection Agency payments, credit card transactions, and bank reconciliations.
• Interpret government documents and provide clarification to internal and external entities.
• Create and/or update standard operating procedures in accordance with University policies, GAAP, Sarbanes-Oxley and/or other regulatory/compliance requirements, as applicable.
• Support Tribal Accounts and Workforce Solutions.
• Provide support to internal and external stakeholders.
• Perform other duties as assigned or apparent.

NOTE:

The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Duties:
None

#LI-Remote

• High School Diploma or GED
• One (1) year of experience in a role, such as accounts payable/receivable, that required knowledge and use of basic accounting skills and analysis

• Bachelor’s degree in finance, accounting, or related field
• Two (2) years of general accounting experience
• Knowledge of financial / accounting concepts (GAAP)
• Strong Excel skills, including a working knowledge of an array of Excel formulas, as well as working knowledge of a variety of financial software/platforms, such as Oracle Financials, Oracle Vocado, Salesforce, MS Teams, Share Point
• Experience with SQL and Dataload
• Able to research and analyze data and draw conclusions
• Good time management and prioritization attributes
• Effective written and verbal communication skills to communicate with internal and external customers via a variety of communication channels
• Understanding of and able to communicate using…