Graduation Technician

Position Summary

The Graduation Technician is responsible for supporting graduation and degree completion efforts; working closely with the Advising and Career Services department regarding each phase of the graduation process; overseeing diploma and certificate distribution and providing clerical and project support to the Advising & Career Services Department.

As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

This job posting is open until filled. Applications are reviewed upon receipt.

Cochise College requires a post-offer, pre-employment background screening of all employees.

Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).

Investigates, researches, and explores new procedures and technologies to improve the graduation process; implements and manages graduation procedures, forms and processes in coordination with the Advising and Career Services Department, Admission and Records Department and other campus departments

Acts as primary contact for students and responds to student inquiries via in-person, phone or electronically for information related to graduation processes; performs detailed document reviews, verifies accuracy and thorough completion of graduation related documents, and records eligibility statuses in an accurate and timely fashion; resolves missing or incomplete records; coordinates the process of assigning graduation applications to individual academic advisors for credential review and eligibility, ensuring the process is completed

Researches requests from former students and graduates by locating and reviewing historical student records; scans and archives graduation student records as required by state and federal regulations

Stays informed of curriculum program changes and the addition of new programs

Works closely with the Director of Advising & Career Services in the oversight and distribution of diplomas and certificates, while maintaining a secure environment for all student records; assists with ordering graduation items as needed and participates in commencement planning

Retrieves, enters, and updates information in reports, logs or other documentation in record-keeping system

Coordinates and maintains database information, dynamic forms, reporting systems and graduation website; updates and maintains student graduation records as appropriate; collects data on program completion

Proactively researches potential degree or certificate completers and recommends action for follow-up

Assists with special projects; researches, gathers, and compiles information and prepares routine reports as necessary

Provides exceptional customer service to students and employees; provides cross-functional support to the Department Assistant.

Performs related duties as assigned

Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Associate’s degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education

Three years related experience

An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Knowledge of and ability to follow college policies and procedures

Knowledge of current technologies and word processing, database, presentation, and spreadsheet…