Help Desk Technician - CSLA Security Clearance

Position: Help Desk Technician - CSLA with Security Clearance
Help Desk Technician Full Time Fort Huachuca, AZ Secret Referral bonus: $500

Job Description:

The ISSPA Customer Support is the COMSEC community (customers) initial point-of-contact for technical functionality of the application. Customer Support personnel require a working knowledge of web-based computer support, Microsoft Office and documentation software; as well as the Army structure and COMSEC/CS products. Customers may request support via phone (including voice mail), email, in-person, and through the ISSPA Work Order Module. Typical inquiries are request for assistance with requirement generation, procedures, authorizations, acquisition, supporting documentation, and Point of Contact (POC) (i.e., Information System Security Managers, Key Management Infrastructure Operating Account Managers, Property Book and Accountable Officers, Equipment and Item Managers).

* The ISSP Help Desk Technician shall provide first-level problem solving to all inquiring users until a resolution is provided. Inquires may require edits to the database, training, uploading documentation, browser troubleshooting and related guidance.
* The ISSP Help Desk Technician shall forward unresolved problems to the development or Government staff responsible for resolving issues beyond the first level. Logistic issues should be forwarded to a government POC, technical issues should be forwarded to the development staff.
* The ISSP Help Desk Technician shall conduct user training. User training may be requested in-person, virtually, during conferences and at travel locations.

Qualifications:

* Valid DoD SECRET clearance
* Two years' experience working in Computer Software Security
* Associate's degree About Semper Valens:
Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success.

Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks, and operational processes. We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan. Semper Valens Solutions is an Equal Opportunity Employer Semper Valens Solutions proactively fulfills its role as an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at . Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws. All Jobs at Semper Valens Solutions: