IT Associate Technician Huachuca

IT Associate Technician – Ft. Huachuca

• Support daily operations and user support requests.
• Support equipment troubleshooting including, but not limited to, end‑user devices, peripherals, and printers.
• Perform routine preventive maintenance.
• Support student onboarding by validating student network access.
• Ensure all requirements are met by the student while in processing to allow for network access.
• Provide direct, indirect, logical, and physical support for all Student IT devices, including HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues.
• Troubleshoot student devices when faults are encountered.
• Document all faults encountered and the remediation of faults.
• Monitor the local ticketing system continuously during hours of operation and complete/close‑out the tickets within the system.
• Document work completed in the local ticketing system.
• Other duties as assigned.

• Comptia Sec+ certification.
• High School graduate.
• SECRET clearance.

• Willingness to learn and apply new skills.
• Good organizational skills.
• Customer service orientation.
• Experience with patching and imaging systems.
• Windows 10 administrator experience.
• Ticketing system and metric experience.
• Ability to work well with others in a team environment.
• Active Directory management experience.
• Troubleshooting skills.

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status or any other classification protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation.

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