Information Technology & Systems Technician

Your experience matters

Canyon Vista Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology & Systems Technician joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

An Information Technology & Systems Technician who excels in this role:

• Provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests.
• Manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows.
• Collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements and may also work in coordination with enterprise service desk resources as applicable.
• Serves as the first point of contact for IT support requests via phone, email, walk-up, and enterprise ITSM ticketing system.
• Performs initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues for end users.
• Resolves incidents and fulfills service requests at first level per established service level agreements; escalates complex issues to appropriate support teams with thorough documentation.
• Provides both on-site deskside support and remote/phone-based support to facility staff.
• Provides first-level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation to appropriate support resources.
• Assists end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Delivers basic end-user training on applications, equipment, and standard workflows as needed.
• Installs, configures, tests, and maintains desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards.
• Performs minor hardware repairs, component replacements, and preventive maintenance.
• Maintains accurate hardware and software inventory records.
• Ensures all workstations and devices comply with enterprise security, configuration, and patching standards.
• Documents all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Tracks recurring issues and communicates patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.
• Contributes to knowledge base articles for common issues and standard operating procedures.
• Supports infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
• Assists with network infrastructure tasks as directed by the ITS Leader.
• Participates in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; performs other duties as assigned.
• Maintains compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.
• Follows enterprise change management, incident management, and information security processes.

Education:

• High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred.

Certifications:

• CompTIA A+ or equivalent industry certification preferred.

Work Experience:

• 1-2 years of experience in IT support, help desk, or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network…