ISSPA Customer Support

Job Qualifications: Administrative Procedures, Office Administration, Ticketing Systems

Job Description:

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able To Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Administration

Skills: Administrative Procedures, Office Administration, Ticketing Systems

Certifications: None

Experience: 1 + years of related experience

US Citizenship

Required:

Yes

Job Description: Information System Security Program Application (ISSPA) Customer Support

Overview The Information System Security Program Application (ISSPA) Customer Support Specialist provides front-line assistance to the Army’s COMSEC and Cybersecurity community, supporting users of the ISSP Application that enables critical planning, budgeting, and asset management across the Army. This role is highly customer-focused, combining technical troubleshooting, database support, user assistance, and training delivery. Candidates will support a dynamic, fast-paced mission environment requiring strong communication skills, problem-solving abilities, and comfort with interacting with users across the Army enterprise.

Job Duties

• Provide first‑level support to ISSPA users for application functionality, requirement generation, documentation uploads, browser issues, and general navigation.
• Achieve rapid response and high first‑contact resolution.
• Perform database edits such as adding/editing/archiving users, organizations, requirements, and uploaded documents.
• Log all interactions in a trouble-ticketing system and escape unresolved issues to the Government Task Lead.
• Draft and distribute system bulletins, update messages, and user notifications within two working days of software releases or changes.
• Engage professionally with customers via phone, email, Teams, and in-person interactions to ensure clear guidance and quality support.
• Conduct user training on ISSP database navigation, workflow processes, and customer‑specific records. Training may be virtual, on‑site, or performed during conferences.
• Travel up to five times per year (CONUS/OCONUS) for week‑long training events.
• Coordinate multiple simultaneous tasks, manage customer requests, and prepare supporting documentation or reports as needed.
• Ensure accurate data entry and proper recording of all customer interactions to maintain system integrity.

What You’ll Need To Succeed

• Education:
  
  High School Diploma/GED
• Experience:
  
  Must possess 1+ years of general administrative experience, to include: word processing, spreadsheet usage, data entry operations, and typical office procedures.
• Must be experienced in military administrative procedures and be familiar with U.S. Army correspondence requirements.
• Must have working knowledge of industry standard office automation tools.
• Security clearance level: SECRET
• US citizenship required

GDIT IS YOUR PLACE

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $18.22 - $24.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA AZ Fort Huachuca

Additional Work Locations:

Total Rewards At GDIT: Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers…