Help Desk Technician

Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. You will be responsible for providing remote support via phone, email, text, and virtual software to millions of global end users. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe.

You will:

• Resolve technical problems (Tier
  1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher tiers as required.
• Documents all customer interactions within a ticketing system.

Additional Skills &

Qualifications:

• Secret Clearance
• NOTE:
  
  Can process a Security Clearance for those who do not have one.
• Current DoD 8570 IAT I/II Certification (i.e. CompTIA - A+, Net+, or Sec+).
• Past DOD experience will be a plus.
• Communication, ability to work well with a team will be very important for this position.
• Intellectual curiosity, agents who come in wanting to learn will prosper
• Transitioning veterans and Military spouses have had tremendous success in the organization.

This is a Contract position based out of Sierra Vista, AZ.

The pay range for this position is $27.53 - $27.53/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sierra Vista,AZ.

This position is anticipated to close on Aug 12, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.