L1 Service Desk Jobs

Help Desk Support Technician (DoD Service Desk)

Location:

Fort Huachuca, AZ (Onsite)

Clearance:
Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security+ certification are eligible for clearance sponsorship.

Schedule:

24/7 Operations (Day, Swing, Night, and Weekend Shifts Available)

Contract:

12-Month Contract with Strong Extension Potential

Position Overview:

We are seeking motivated Help Desk Support Technicians to join one of the largest and most collaborative enterprise service desks supporting the U.S. Army. This role is a great opportunity for entry-level IT professionals, transitioning military personnel, veterans, and military spouses looking to build a career in information technology and cybersecurity. As part of the Army Enterprise Service Desk, you will provide Tier 1 support to users around the world, helping ensure mission-critical systems remain operational and accessible.

Required Qualifications:

• Active Secret Security Clearance OR ability to obtain one
• Current CompTIA A+, Network+, or Security+ certification
• 0 to 6 months of Help Desk, IT Support, Technical Support, or customer service experience
• Strong communication and customer service skills
• Basic troubleshooting and problem-solving abilities
• Ability to work in a fast-paced team environment
• Flexibility to work rotating shifts, including days, evenings, nights, and weekends

Preferred Qualifications:

• Fundamental knowledge of Microsoft Office 365
• Prior Department of Defense (DoD) or military support experience
• Understanding of basic networking concepts
• Experience working with ticketing systems

Key Responsibilities:

• Provide Tier 1 support for computer hardware, software, network access, applications, and telecommunications systems
• Respond to user requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve common technical issues using established procedures
• Answer questions regarding installation, configuration, and use of supported technologies
• Document all customer interactions and issue resolutions accurately
• Escalate complex technical issues to higher-tier support teams when needed
• Deliver exceptional customer service while meeting service level agreements (SLAs)
• Work Environment:
  This position is located onsite at a highly collaborative solutions center in Fort Huachuca, Arizona. The team provides 24/7/365 support to thousands of users worldwide across the defense community. Employees work 8-hour shifts across:
  Day Shift Swing Shift Night Shift Every effort is made to align shift assignments with employee preferences and business needs.

Why Join This Team? You'll play a critical role in supporting the U.S. Army's enterprise technology infrastructure. This program directly impacts mission readiness by providing technical assistance to military personnel and government users across the globe. Benefits include:
Health insurance coverage beginning on Day 1 401(k) with immediate company matching Paid federal holidays (11 annually) Paid sick leave Vacation benefits Education and training assistance Strong career growth and internal mobility opportunities

This organization is known for promoting employees who demonstrate initiative, customer focus, and a commitment to continuous learning.

Ideal Candidate:
The most successful candidates are:
Customer-focused and service-oriented Eager to learn and develop new technical skills Team players who communicate effectively Self-motivated problem solvers Adaptable to a dynamic, mission-driven environment

Equal Opportunity

Employer:

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.