Unified Communications; UC) Technician

OVERVIEW:

VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients’ mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions.

We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

Full-time

Sierra Vista, AZ 85613 US (Primary)

VAE is looking for a UC Technician. This position is responsible for assisting with the installation, migration, sustainment, and troubleshooting of enterprise Voice over IP (VoIP) and telecommunications infrastructure. This role supports active operational environments and requires strong hands‑on technical experience in voice systems, structured cabling, and network infrastructure.

Responsibilities include:

• Assist with site surveys to support comprehensive system design planning
• Support installation, testing of VoIP systems
• Support migration, installation, and de-installation of voice and network systems
• Perform integration and acceptance testing
• Deploy and troubleshoot VoIP handsets
• Rack voice gateways
• Transition cross-connects to new termination blocks

Telecommunications & Cabling Duties

• Establish voice and data networks by running, pulling, terminating, and splicing cables
• Mount and install backboards, cross-connects, racks, patch panels, fiber optic hardware, and related equipment
• Install grounding for racks, equipment, and cabling as required
• Complete IDC connections (e.g., terminating copper cabling)
• Perform cable testing (continuity testing for horizontal and riser cables)
• Troubleshoot opens, crosses, shorts, and transposed pairs
• Use tone sets to identify active voice and data circuits
• Label and document network infrastructure, routing equipment, and configuration diagrams

• Active Secret Security Clearance
• 1-5 years of relevant experience
• Experience supporting VoIP and enterprise voice systems
• Familiarity with networking principles and fundamentals
• Knowledge of ISP/OSP cabling, including:
  • DSX patch panels
  • Main Distribution Frames (MDF) for analog lines
  • Fiber and copper patch panels
  • Copper and fiber telecom color codes
• Familiarity with BICSI standards for telecommunications infrastructure planning and design
• Working knowledge of power distribution systems (AC, DC, UPS)

Secret

VAE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.