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Technical Support Desk Technician
Job in
Sierra Vista, Cochise County, Arizona, 85635, USA
Listed on 2026-08-30
Listing for:
Vets Hired
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Network Security
Job Description & How to Apply Below
Job Summary
- Provide Tier 2 technical support for COMSEC systems, devices, hardware, and software.
- Troubleshoot and resolve hardware, software, connectivity, configuration, and encryption-related issues.
- Analyze incident tickets and conduct technical investigations.
- Provide technical assistance to customers through phone, Microsoft Teams, and email.
- Document troubleshooting activities, resolutions, procedures, and service records.
- Escalate complex technical issues to higher-tier support, SMEs, or vendors.
- Perform COMSEC account operations, including key management, transfers, device initialization, and related support.
- Install, configure, maintain, and support COMSEC workstations and peripheral devices.
- Support technology refreshes, modernization projects, and deployment of new COMSEC capabilities.
- Participate in testing and evaluation of emerging technologies.
- Maintain configuration management records and ensure compliance with applicable security standards.
- Support PKI lifecycle management and secure voice, data, and network operations.
- Troubleshoot communications, networking, encryption, hardware, and software issues.
- Maintain strong customer service and technical documentation standards.
- U.S. citizenship and active DoW Secret Clearance required.
- 2+ years of telecommunications, electronics, information technology, or related technical experience.
- Experience with COMSEC equipment and key management systems such as ACES and SKL.
- Knowledge of tactical communications, secure voice, data, and network operations.
- Experience with network monitoring and troubleshooting tools.
- Understanding of system and network administration concepts.
- Knowledge of operating systems, virtualization, and network protocols.
- Ability to analyze system performance and identify security issues.
- Experience troubleshooting hardware, software, communications, and encryption-related problems.
- Strong customer service, problem-solving, communication, and documentation skills.
- Ability to work independently and as part of a technical support team.
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