Digital Twin Trainer Support Specialist
Listed on 2026-09-04
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Location: Sierra Vista, Arizona (100% Onsite)
Employment Type: Full-Time
Security Clearance: Active Top Secret (TS) Clearance Required
Join Mechdyne and Help Shape the Future of Training
Mechdyne is seeking a Digital Twin Trainer Support Specialist to help manage a cutting-edge Virtual Reality (VR) Digital Twin Training System. In this highly visible role, you'll serve as the on-site technical expert, ensuring VR training systems remain operational, effective, and mission-ready for instructors and students.
This position is ideal for someone who combines strong technical troubleshooting skills with a passion for training, customer service, and emerging technologies.
Key Responsibilities- Provide on-site support for VR training systems and equipment.
- Deliver train-the-trainer and user instruction to instructors and students.
- Troubleshoot hardware, software, networking, and connectivity issues.
- Perform basic maintenance, equipment setup, and component replacement.
- Support software updates, system configuration, and validation testing.
- Track and document issues, resolutions, inventory, and maintenance activities.
- Gather user feedback and provide recommendations for system improvements.
- Active Top Secret (TS) Security Clearance
. - Experience troubleshooting computer hardware and software systems.
- Customer-facing technical support or field service experience.
- Experience with ticketing or issue-tracking systems.
- Strong communication, training, and documentation skills.
- Legal authorization to work in the United States (no sponsorship available).
- Experience with VR, simulation, or immersive training technologies.
- Familiarity with digital twin platforms, Unity, or real-time 3D applications.
- CompTIA Server +, CompTIA A+.
- Red Hat Certified.
- Microsoft Certified.
- Experience supporting workstations, GPUs, networking, and peripherals.
- CTS, ITIL, or related AV/IT certifications.
- Bachelors in Computer Science or Information Technology
Mechdyne is a global leader in visualization, virtual reality, and collaboration technologies. We offer competitive compensation, comprehensive benefits, performance incentives, profit sharing, and the opportunity to work on some of the world's most advanced training solutions.
Mechdyne is an Equal Opportunity Employer. We encourage qualified candidates from all backgrounds to apply.
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