Store Manager, Retail & Store Manager

Overview

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standards to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth.

Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store and is passionate about giving outstanding customer service and promoting merchandise in stores.

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store. Trains and mentors store associates in sales strategies and skills.
• Stays constantly informed about all aspects of the store including sales statistics, inventory and expenses that together drive profit.
• Consults and collaborates with the District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of Sales Associates, Assistant Managers, and Managers in Training.
• Performs personnel recruiting, hiring, training, discipline, and evaluation. Manages payroll and scheduling to meet labor goals.
• Maintains proper security for the store and partners with Asset Protection to prevent theft and reduce shrink.
• Communicates with the District Sales Manager and keeps them informed about inventory movement. Drives inventory goals and strategies.
• Provides information and follows through on all marketing and advertising plans, staying aware of customer trends.
• Keeps abreast of competition and community events to identify opportunities.
• Delivers extraordinary customer service as outlined in the customer service manual, assisting customers as they enter the store and during peak periods.
• Protects the company's assets and financial information by ensuring internal control procedures are accurate and effective, and informs management of potential fraud risk.

• Manages subordinate supervisors and non-management employees (e.g., Sales Associates, Hub Drivers, Assistant Managers, Managers in Training). Responsible for overall direction, coordination, and evaluation of the unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, and resolving problems.

• Bachelor's degree in business or a related field, or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service and strong leadership and communication skills.

Hourly: $19.50 - $24.00

Job Title:

Store Manager

Department:
Operation

FLSA Status:
Non-Exempt

Reports To:

District Sales Manager

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